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Air India Express experienced widespread disruptions when more than 90 flights were called off starting Tuesday evening, triggered by a large-scale sick call from its cabin crew, as per sources familiar with the matter. The abrupt cancellations impacted both international and domestic routes, following the unexpected illness reports from approximately 300 senior cabin crew members who also turned off their phones.
Inside sources disclosed that management at Air India Express, a Tata Group-owned entity, is attempting to communicate with the aggrieved crew unhappy over revised job conditions. The dissatisfaction arises from claims of unfair treatment post-merger with Tata Group, where some employees allege being demoted despite passing interviews, alongside changes to critical aspects of their compensation, and reported muzzling of dissent by the management.
An official from Air India Express confirmed that a group of cabin crew unexpectedly called in sick, leading to numerous delays and flight cancellations. The airline is making efforts to resolve the situation and reduce the impact on passengers.
Following the cancellations, Air India Express stated that impacted travelers would receive a full refund or could opt to reschedule their flights. The abrupt cancellations led many passengers to voice their displeasure on social media, noting the lack of prior notice. One particularly upset traveler recounted his frustration upon learning his flight was canceled only upon reaching the airport.
In addressing customer grievances, Air India Express issued an apology for the inconvenience, attributing the cancellations to operational issues and reassured passengers that they were actively managing the crisis.
This upheaval at Air India Express aligns with a sensitive period due to its ongoing merger with AIX Connect (formerly AirAsia India), adding complexity to the integration as cabin crew members voice their objections to perceived unfair employment practices.
Similarly, this incident echoes challenges faced by Vistara, another Tata Group airline, post its merger with Air India, where pilots have raised concerns over roster management and salary changes, pointing to wider struggles within the aviation sector during mergers and organizational restructuring.
The post Air India Express Cancels More Than 90 Flights Amid Cabin Crew Sick Out appeared first on Travel And Tour World.
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